Privacy policy

 

Last updated: August 31, 2026

Blooms Fresh respects your privacy and is committed to protecting the personal information you provide when you visit our website or make a purchase.

This Privacy Policy explains what personal information we collect, how we use it, how it may be shared, and the choices available to you regarding your information.

1. Personal Information We Collect

When you visit or use our website, we may collect information that identifies you or could reasonably be associated with you.

Depending on how you interact with our website, this may include:

• Your name

• Email address

• Telephone number

• Billing and shipping addresses

• Information about products you purchase or inquire about

• Order and transaction information

• Customer account information, if you create an account

• Information you provide when contacting us or submitting an online form

• Information you provide when subscribing to email communications or other marketing

• Information necessary to process returns, refunds or exchanges

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device type, operating system, referring website, pages viewed, approximate location, and information about how you interact with our website.

2. How We Use Your Personal Information

We may use personal information for the following purposes:

• To process and fulfill orders

• To process payments and facilitate shipping and delivery

• To communicate with you about your orders, purchases, returns or inquiries

• To provide customer service

• To create and manage customer accounts

• To process refunds, exchanges and returns

• To improve our website, products and services

• To understand how visitors use our website

• To detect, investigate and prevent fraud, unauthorized transactions and other security incidents

• To send marketing communications where you have provided consent or where otherwise permitted by law

• To comply with legal and regulatory requirements

• For other purposes that are disclosed to you at the time the information is collected or that are otherwise permitted by law

3. Shopify

Our online store is powered by Shopify. Shopify provides the technology and infrastructure that allows us to operate our online store, process orders and provide checkout and other services.

Information you provide through our website may be processed by Shopify on our behalf. Shopify may collect and process information such as your contact information, order information, payment-related information, device information, IP address and information relating to your use of the website.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

4. Payments

Payments made through our website are processed using third-party payment providers available through Shopify.

Depending on the payment method you select, your payment information may be processed by Shopify or another payment service provider. We generally do not receive or store your complete credit card number.

Payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud and comply with applicable laws.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functionality and improve your experience.

Cookies may be used to:

• Remember items in your shopping cart

• Maintain your shopping session

• Remember preferences

• Help us understand how visitors use our website

• Measure website performance

• Support advertising and marketing activities, where applicable

• Help detect fraud and protect the security of our website

Some cookies are necessary for the website and shopping functionality to operate properly, while others are used for analytics, personalization or advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including your ability to use some shopping or checkout features.

6. Analytics

We may use third-party analytics services to understand how visitors interact with our website and to improve our products, services and website.

These services may collect information such as your IP address, device and browser information, pages visited, referring website, approximate geographic location, and information about interactions with our website.

Where applicable, analytics providers may use cookies or similar technologies to collect this information.

7. Advertising and Marketing

Where applicable, we may use third-party advertising and marketing services to help us understand the effectiveness of our advertising, provide relevant advertisements and communicate with customers.

These services may use cookies, pixels or similar technologies to collect information about your interactions with our website and advertisements.

We may also use information such as your email address to provide marketing communications where you have subscribed to receive them or where otherwise permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

8. Sharing Personal Information

We do not sell your personal information.

We may share personal information with third parties where reasonably necessary to operate our business and provide our products and services. These may include:

• Shopify

• Payment processors and financial institutions

• Shipping and delivery providers

• Website, hosting and technology providers

• Analytics providers

• Advertising and marketing providers

• Customer service providers

• Professional advisors, where necessary

• Government authorities, law enforcement or other parties where required or permitted by law

Service providers may process personal information on our behalf and are expected to use it only for the purposes for which it was provided or as otherwise permitted by law.

9. Information Processed Outside Canada

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries.

When personal information is processed outside Canada, it may be subject to the laws of the country in which it is processed. This means that information may be accessible to courts, law enforcement agencies and government authorities in those jurisdictions where permitted by applicable law.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing our products and services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with our legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely dispose of or anonymize it, subject to applicable legal requirements.

11. Protecting Your Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

12. Your Privacy Rights

Depending on where you live and the applicable privacy legislation, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions

• Ask questions or make a complaint about our handling of your personal information

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before providing access to personal information or making changes to information we hold.

13. Third-Party Websites and Services

Our website may contain links to websites, applications or services operated by third parties.

If you follow a link to a third-party website or interact with a third-party service, that third party's privacy policy and terms of service will apply. We are not responsible for the privacy practices of third-party websites or services.

14. Children's Privacy

Our website is not intended for children who are under the age required to provide consent to the collection of personal information under applicable law.

We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Blooms Fresh
Phone: (289) 239-7753
Website: bloomsfresh.ca

We will make reasonable efforts to respond to privacy-related inquiries and requests within a reasonable period of time.